Terms & Conditions

Please also read the Copyright section below. These Terms & Conditions are designed to protect both Client and Photographer.

By arranging a session, consenting to images being taken, browsing proofs, viewing this website, or downloading any purchased image from Caletto Photography, you automatically agree to the Terms & Conditions and Copyright policy outlined here.

Should you have any questions, please contact: hello@caletto.co.uk

Image Usage

Any use of the images contained within this website or associated social media accounts is strictly forbidden unless by the Client or under a formal Commercial Agreement.

Copyright ownership states that all images (watermarked or not) taken by Caletto Photography / Emily Prouse remain the property of the Photographer. The Photographer retains the right to use images for Caletto's social media, website, and portfolio purposes only, and will never publish imagery in a way that negatively portrays any Client, Company, or Brand.

Liability & Insurance

The Photographer is fully insured with both Public Liability and Professional Indemnity insurance.

Working with horses carries inherent risks that no amount of care can fully remove, including unpredictable behaviour, spooking, or injury during ridden or handling activities. These inherent risks remain at the owner's risk. This does not affect the Photographer's responsibility for any loss or injury caused by the Photographer's own negligence.

By booking, you confirm you have the authority to consent to photography on behalf of anyone else present during the session, including minors. Where a session includes anyone under 18, the booking client confirms they are the parent or legal guardian, or have obtained permission from the parent or legal guardian, to consent to photography on the minor's behalf.

Clients remain responsible for the safety and supervision of all riders, handlers, assistants, family members, or horses present during the session. The Client acknowledges that horses can be unpredictable and will take all reasonable precautions to ensure the safety of all parties involved.

Booking & Cancellations

To secure your session date, the first instalment or full session payment is required at the time of booking.

By paying your deposit or session fee, you confirm that you understand your session date may fall within 14 days of booking, and you expressly request that Caletto Photography begin work (including planning, scheduling, and travel arrangements) immediately. In doing so, you acknowledge that your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013 will not apply once work has begun.

Outside of this, your payment is non-refundable, reflecting the date reserved exclusively for you. Where a replacement booking can be arranged for the same date, a partial refund may be offered at the Photographer's discretion. Payment may also be transferred once to a new date, in the case of illness, severe weather, or emergency.

The Photographer will only cancel in cases of serious illness, emergency (such as vehicle failure or bereavement), or situations beyond reasonable control. Should this occur, the Photographer will offer a suitable reschedule or full refund.

If, in the Photographer's judgement, a horse is unfit, unsafe, or too distressed to continue on the day, the session may be paused or rescheduled at no additional cost, with the original payment carried forward to the new date.

Clients must provide at least 48 hours' notice to reschedule.

Travel

Session fees include travel within a 30-mile radius of NN8.

Additional mileage is charged at 45p per mile thereafter (round-trip).

Image Delivery

Edited images will aim to be provided via an online gallery (Pixieset) within 15 weeks of the shoot date, though delivery is often much sooner.

Prints and frames are fulfilled through external suppliers and may take additional time.

The Client's download and purchase of digital files releases the Photographer from liability for loss or damage of images after delivery. Clients are encouraged to back up files securely.

Alterations & Credit

Images must not be altered, edited, or filtered in any way, with the exception of company logo or text overlay where a Commercial Use Agreement has been made.

Clients agree to credit Caletto Photography when using the images online, in print, or for marketing purposes.

Governing Law

This agreement shall be governed by and construed in accordance with the laws of England and Wales.

Copyright

By law, all images created by Caletto Photography / Emily Prouse remain the intellectual property of the Photographer.

Digital Images — You May:

Download purchased digital images for private, non-commercial use.

Share images online for personal use, with full credit to Caletto Photography.

Use images for screensavers, wallpapers, or to share privately with family and friends.

Seek a license from Caletto Photography for any use beyond this, subject to Emily Prouse's approval, invoicing, or refusal.

Digital Images — You May Not:

Sell, edit, or alter images in any form.

Use proof images (shared for preview) for any purpose.

Permit any company or third party to use images without written consent.

Submit images to magazines, media, or competitions without prior approval.

Printed & Framed Artwork — You May:

Display purchased prints and frames in your home or office for private enjoyment.

Gift prints (framed or unframed) to family or friends, provided no commercial gain is made.

Printed & Framed Artwork — You May Not:

Scan, photograph, or reproduce printed artwork in any way.

Resell or modify prints without written permission.

Remove labels, branding, or embossing from Caletto frames or mounts.

Thank you for reading. These terms exist to protect both you and your investment in professional equine photography.

Privacy Policy

Effective from January 2025

Caletto Photography – Emily Prouse

hello@caletto.co.uk | www.caletto.co.uk

1. Overview

Welcome to Caletto Photography. This policy outlines how I (Emily Prouse, trading as Caletto Photography) collect, store, and use your data, alongside the terms that govern bookings, image ownership, and payments.

By booking a session, purchasing digital or physical products, or browsing this website, you agree to these terms and conditions in full.

2. Intellectual Property

All content, imagery, logos, and written material on this site are the property of Caletto Photography and are protected under UK copyright law. This includes, but is not limited to: photographs, text, branding, downloadable materials, and design elements.

Images taken by me, whether watermarked or not, remain my intellectual property. Clients receive limited personal-use rights upon purchase or download. Please see the Copyright & Usage section above for details.

3. Acceptable Use

You agree not to:

Reproduce, copy, or redistribute any content from this site without written consent.

Remove or alter any branding or watermarking.

Use images for commercial or sponsored purposes without a signed commercial use agreement.

Unauthorised use will be treated as a copyright infringement and pursued accordingly.

4. Sale of Goods & Services

Caletto Photography provides both digital and physical photographic products, including digital image files, fine-art prints and frames, and photography session packages. Descriptions, prices, and availability are kept accurate and up-to-date. However, I reserve the right to modify or withdraw products or services at any time.

5. Payments

Payment confirms your booking and secures your chosen date.

You may pay in full, or in instalments (via GoCardless or bank transfer, in 2 or 3 payments). The first instalment or full payment is required to confirm your date. Instalment plans are interest-free.

6. Cancellations & Refunds

By paying your deposit or session fee, you confirm that you understand your session date may fall within 14 days of booking, and you expressly request that Caletto Photography begin work (including planning, scheduling, and travel arrangements) immediately. In doing so, you acknowledge that your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013 will not apply once work has begun.

Outside of this, your payment is non-refundable, reflecting the date reserved exclusively for you. Where a replacement booking can be arranged for the same date, a partial refund may be offered at the Photographer's discretion. Payment may also be transferred once to a new date, in the case of illness, severe weather, or emergency.

The Photographer will only cancel in cases of serious illness, emergency (such as vehicle failure or bereavement), or situations beyond reasonable control. Should this occur, the Photographer will offer a suitable reschedule or full refund.

If, in the Photographer's judgement, a horse is unfit, unsafe, or too distressed to continue on the day, the session may be paused or rescheduled at no additional cost, with the original payment carried forward to the new date.

Clients must provide at least 48 hours' notice to reschedule.

7. Travel & Location Fees

Your session includes travel within a 30-mile radius of NN8 (Wellingborough). Additional mileage beyond this is charged at 45p per mile (round trip).

8. Liability & Safety

I am fully insured with public liability and professional indemnity coverage. While every care is taken to ensure safety, the client remains responsible for the supervision of horses, handlers, and any other participants during the shoot. Caletto Photography is not liable for injury, damage, or accidents arising from handling animals or riding activities during a session.

9. Delivery & Timelines

Proof galleries and final edited images are delivered via Pixieset within 15 weeks of your shoot, though delivery is often much sooner. Physical artwork may take additional time for printing and framing, as these are hand-made to order.

In rare cases of technical malfunction or data loss, a reshoot or refund will be offered.

10. Copyright & Image Usage

All images remain the copyright of Emily Prouse, Caletto Photography. Clients purchasing digital images receive a personal use licence, allowing them to download and store images for personal enjoyment, share on social media (with credit to @calettophotography), and print for personal, non-commercial use.

Clients may not sell, edit, or reproduce images commercially, enter images into competitions without written permission, or supply images to third parties without a commercial licence.

11. Privacy Policy

Your privacy matters. Any personal data collected (such as your name, address, contact details, or images) is handled securely, confidentially and in accordance with UK GDPR.

I keep the minimum information needed to run bookings and meet HMRC record-keeping requirements — mainly contact details and session postcodes for mileage records. I don't store card or address details directly; these are handled securely by GoCardless, PayPal, and Pixieset under their own privacy policies. Records are kept for up to 6 years in line with HMRC requirements, after which they're deleted.

Your information is processed under the lawful bases of Contractual Necessity (to fulfil bookings, deliver galleries, and process payments) and Legitimate Interests (internal record-keeping, tax compliance, and business operation).

We share minimal necessary data with trusted service providers strictly required to run our business, such as gallery hosting (Pixieset) and payment processors (GoCardless, PayPal). We never sell or trade your personal data.

You have the right to request access to, correction of, or secure deletion of your personal data at any time by contacting hello@caletto.co.uk. If you believe your data has been handled incorrectly, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

12. Consumer Protection

Caletto Photography operates in full compliance with the Consumer Rights Act 2015 and the Sale of Goods Act 1979. Your statutory rights are not affected by these terms.

13. Limitation of Liability

Caletto Photography, its owner, or associates will not be held liable for indirect losses, data loss, or damages resulting from use of this site or services. Liability is limited to the cost of the session or product purchased.

14. Complaints

If you're ever unhappy with any part of your experience, please contact hello@caletto.co.uk in the first instance, and I'll aim to respond within 5 working days to help resolve things.

15. Updates & Amendments

These Terms & Conditions may be updated periodically to reflect new services or legal requirements. The most recent version will always be available at www.caletto.co.uk.

16. Contact

For any questions regarding these Terms or your booking, please contact:

hello@caletto.co.uk

07458107122

www.caletto.co.uk

Cancellation Form (for statutory use, retained unchanged)

If you wish to cancel your booking within the 14-day statutory period, please email this completed form to hello@caletto.co.uk.

I hereby give notice that I wish to cancel my contract of sale with Caletto Photography for the following goods/services:

Ordered on: _____________________

Received on: _____________________

Name: ___________________________

Address: _________________________

Signature (if printed): _________________________

Date: ___________________________